Let’s keep it simple and transparent — we want you to love what you ordered, but if something’s gone wrong, we’re here to help (with a few important conditions).
Your vibe. Your art. Your piece.
Since every BokuVerse order is made just for you, we sadly can’t accept returns or rejections after dispatch unless it’s damaged or wrong.
Something off? Slide into our DMs — we got you 💬
🚫 We Don’t Accept Returns (Unless It’s Our Mistake!)
We do not offer returns for reasons like “changed my mind” or “not what I expected.”
Once your order is shipped, the delivery process is handled by our courier partner. While we ensure timely dispatch, we do not have control over delivery delays or issues from the courier’s side.
Orders once handed over to the courier
Replacements are ONLY accepted if:
- You received a damaged product, or
- You received the wrong item
No other returns will be entertained, and we mean that in the nicest way possible.
✅ Replacement Eligibility — What We Need From You
If you’ve received a damaged or incorrect item, here’s what you need to do:
- Let us know within 2 days of delivery
- Contact us via Email – bokubusiness8@gmail.com
- Share an unboxing video
- Outer packaging must be visible
- Show the issue clearly (damage or incorrect item)
⚠️ We may not process replacements without this video. Think of it as your passport!
❌ Replacements Will Not Be Accepted If:
- You contact us after 2 days of delivery
- You don’t provide a complete unboxing video
- The item is used, tampered with, or not in its original condition
We’re strict here — we hope you understand that it helps us stay fair to everyone.
Return & Rejection Policy (for Prepaid Orders):
Since all BokuVerse products are custom-made or made-to-order, we unfortunately cannot accept returns or rejections once shipped, unless the item is damaged or incorrect.
If a prepaid order is rejected at delivery:
- 2-way shipping charges will not be refunded
- Packaging charges (as per actuals) will be deducted
- Platform fees (2%) will not be refunded
- Convenience fee of ₹50 per product will not be refunded
- Payment gateway fees (2%) will not be refunded
Refund will be processed within 7–14 days after we receive the returned item.
If you want the order reshipped, all above charges will apply again.
👋 Need Help?
bokubusiness8@gmail.com
Thanks for understanding and shopping with us. We’re here to make things right when they really go wrong — and we appreciate your support in keeping things smooth for everyone!